Code42 Sucks Customer Reviews and Feedback

From Everything.Sucks

Code42 is an American software company that develops and markets the CrashPlan backup software and services suite. With CrashPlan's Small Business plan, customers pay a monthly subscription fee to backup to the cloud. Plans for larger enterprises are also available.

Kenenth Hess mentioned, "We use Code42 across the whole organization to provide hands-free backup to all our users. Code42 ensures that all company data contained on user devices is backed up to a secure location that can be easily restored from. The user doesn't have to do anything and the backup process runs in the background. This service prevents user files from being lost because we can't necessarily force them to copy everything to the network drives. Additionally, when users are offsite or offline, their files are saved to the local computer. Code42 backs up using any connection - wired or wireless. The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared. The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it. Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses. Users can stop and disable the service."

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Noel Touzé says

"les nouvelles technologies par des vieux briscard de l'entourloupe: sollicité fin 2019, pour une migration d’hébergement et évolution de version Dolibarr. En recevant mon devis, eric m'informe qu'une subvention régionale est envisageable. N'en ayant pas, la proposition baisse drastiquement. la mise en place est faites, très procédurière, dans le but d'être très cadrée droit du commerce (temps de travail, contact avec fournisseur, manipulations et zone d'exercice et d'exclusion: 4 pages). Mon erp crm etait très fonctionnel depuis 2015. Suite à leur intervention, payé entièrement avant la mise en place sans leur exiger le moindre délai. Le temps de l'adaptation, nouveaux liens..., des éléments nous gènent sur lequel on trouve de nouvelles habitudes, mais le logo, l'entete et les certifications ne sont plus déchiffrables sur les factures ni propositions commerciales. Ils réclament 50% de la facture de migration, pour daigner se pencher sur mon problème. je l'ai solutionné en moins d'une matinée, et j'ai la certitude que leur secteur de compétence mérite de meilleures attitudes, car ils propagent défiance et non confiance d'un domaine d'activité complet et d'un outil Dolibarr pourtant merveilleux."

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